CONSUMER RIGHTS – CANCELLATION – RETURN AND REFUND TERMS 

GENERAL:

By placing an order electronically through the website you are using, you are considered to have accepted the preliminary information form and the distance sales agreement presented to you.

Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188), along with other applicable laws regarding the sale and delivery of the purchased product.

The shipping costs for the product will be paid by the buyer.

Each purchased product will be delivered to the person and/or organization at the address specified by the buyer, within a maximum of 30 days. If the product is not delivered within this period, the buyer may terminate the contract.

The purchased product must be delivered complete and in accordance with the specifications stated in the order, including any guarantee certificate, user manual, and similar documents, if applicable.

If the purchased product becomes impossible to sell, the seller must notify the buyer in writing within 3 days of learning of this situation. The total amount must be refunded to the buyer within 14 days.

IF THE PURCHASED PRODUCT IS NOT PAID FOR:

If the buyer does not pay for the product or cancels the payment through bank records, the seller’s obligation to deliver the product is terminated.

PURCHASES MADE USING AN UNAUTHORIZED CREDIT CARD:

If, after the product is delivered, it is determined that the credit card used by the buyer has been fraudulently used by unauthorized persons and the product amount is not paid to the seller by the relevant bank or financial institution, the buyer must return the product to the seller within 3 days, with the shipping costs borne by the seller.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEABLE REASONS:

If unforeseeable force majeure events occur that prevent the product from being delivered on time, the seller will inform the buyer. The buyer can request the cancellation of the order, a replacement with a similar product, or a postponement of delivery until the obstacle is resolved. If the buyer cancels the order, and if payment was made in cash, the amount will be refunded within 14 days of cancellation. If the buyer paid by credit card and cancels, the product amount will be refunded to the bank within 14 days, but it may take 2-3 weeks for the bank to transfer it to the buyer's account.

BUYER'S OBLIGATION TO INSPECT THE PRODUCT:

Before accepting the product or service under the contract, the buyer must inspect it and refuse to accept any damaged or defective product, such as those with dents, breaks, or torn packaging. Once accepted, the product or service is deemed to be in good condition. After delivery, the buyer must take care to preserve the product or service. If the right of withdrawal is to be exercised, the product or service must not be used. The invoice must also be returned with the product.

RIGHT OF WITHDRAWAL:

The buyer may exercise the right of withdrawal from the contract by rejecting the product within 14 (fourteen) days from the delivery date to the buyer or the person/organization at the designated address, without any legal or penal responsibility and without providing any reason, by notifying the seller using the contact information below.

SELLER’S CONTACT INFORMATION FOR NOTIFICATION OF WITHDRAWAL:

COMPANY NAME: SHEIKHDOM DANIŞMANLIK LIMITED ŞİRKETİ

ADDRESS: Gürsel, İmrahor Cd. No: 29 A Blok - Daire 125, 34400 Kağıthane/Istanbul

EMAIL: [email protected]

PHONE: (0212) 302 00 81

RIGHT OF WITHDRAWAL PERIOD:

If the buyer purchases a service, the 14-day period begins from the date the contract is signed. The right of withdrawal cannot be used in contracts for services that have begun with the consumer's approval before the withdrawal period ends.

The costs arising from the exercise of the right of withdrawal will be borne by the seller.

To use the right of withdrawal, the buyer must notify the seller by registered mail, fax, or email within 14 (fourteen) days, and the product must not have been used as per the provisions of the "Non-returnable Products" section of this contract.

USAGE OF RIGHT OF WITHDRAWAL:

The invoice of the product delivered to a third party or the buyer must be returned (if the product being returned is corporate, the return invoice issued by the institution must be sent along with the product). The product must be returned with its original packaging, all accessories, and in an undamaged and complete condition.

RETURN CONDITIONS:

The seller is obligated to refund the total amount and any documents that bind the buyer within 10 days after receiving the withdrawal notification, and to receive the product back within 20 days.

If the product’s value decreases due to the buyer’s fault or if it becomes impossible to return the product, the buyer is liable to compensate the seller for damages in proportion to the buyer's fault. However, the buyer is not responsible for any changes or damages caused by proper use of the product within the withdrawal period.

If the amount for a campaign falls below the required limit due to the exercise of the right of withdrawal, the discount applied under the campaign will be canceled.

NON-RETURNABLE PRODUCTS UNDER THE RIGHT OF WITHDRAWAL:

Products prepared according to the buyer's request or personal needs that are not suitable for return, such as lingerie, swimwear, makeup products, disposable items, goods that may deteriorate quickly or have an expiration date, goods that cannot be returned once the packaging is opened (for health and hygiene reasons), products that mix with other items after delivery and cannot be separated, and products related to subscription contracts (e.g., newspapers and magazines) cannot be returned. Additionally, digital products or services that are delivered immediately, such as software, audio/video recordings, books, and data storage devices, are not returnable if the packaging has been opened.

For products like cosmetics, personal care items, lingerie, swimwear, books, software, DVDs, VCDs, CDs, tapes, and stationery supplies (toners, cartridges, ribbons, etc.), the return is only possible if the packaging is unopened, unused, undamaged, and untried.

DEFAULT AND LEGAL CONSEQUENCES:

If the buyer defaults on a payment made via credit card, they agree to pay the applicable interest as per the credit card agreement with the bank and acknowledge their responsibility towards the bank. The bank may take legal action and claim the costs, including attorney fees, from the buyer. In any case, if the buyer defaults, they agree to compensate the seller for any loss caused by the delayed payment.

PAYMENT AND DELIVERY:

You can make a payment via Bank Transfer or EFT (Electronic Fund Transfer) to the following account:

Account Name: SHEIKHDOM DANIŞMANLIK LIMITED ŞİRKETİ

Bank: İş Bankası Seyrantepe Branch

IBAN: TR20 0006 4000 0011 3510 1910 29

You can also pay using any credit card online, either as a single payment or in installments. The payment will be charged to your credit card at the end of the order process.